Terms of Service

1. The service

Ourtermin provides business customers (“you”) with a hosted, branded booking website and administration tools: online appointment booking, job and customer management, automated email notifications, and receipts. We host the service; you configure and operate your own business through it.

You remain fully responsible for the services you offer to your own customers, including their delivery, pricing, quality, and legality. Ourtermin is not a party to the agreements between you and your customers.

2. Free trial and subscription

New business customers receive a free trial of 2 months with full functionality. No payment details are required for the trial.

After the trial, continued use requires a paid monthly subscription at the price agreed at sign-up (currently EUR 25 per month unless agreed otherwise). Prices include applicable VAT unless stated otherwise.

You can cancel at any time with effect from the end of the current billing month. If you cancel — or choose not to continue after the trial — your data is exported for you and deleted on request.

3. Your account and acceptable use

You must provide accurate business information and keep your login credentials secure. You are responsible for activity under your account.

You agree not to misuse the service, including:

• using it for unlawful services or content
• sending spam or unsolicited messages through it
• attempting to breach, probe, or overload our systems
• misrepresenting your identity or business
• infringing the rights of others, including intellectual-property and data-protection rights

We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.

4. Your data and your customers' data

Your business data and your customers' data belong to you. We process your customers' personal data on your behalf and on your instructions, as described in our Privacy Policy. Where required, we will enter into a data-processing agreement with you.

You warrant that you are entitled to process the customer data you handle through the service and that you use it in accordance with applicable data-protection law.

On request, we provide an export of your data in a common machine-readable format and delete it after termination, subject to statutory retention duties.

5. Availability and changes

We aim for high availability but do not guarantee uninterrupted operation. Maintenance, updates, and factors outside our control may lead to temporary interruptions.

We continuously improve the service and may modify features, provided the core functionality you subscribed to is not materially reduced. We will inform you of material changes in good time.

6. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body, or health. For slight negligence we are liable only for breaches of essential contractual duties, limited to the foreseeable damage typical for this type of contract.

We are not liable for the services you provide to your own customers, for the content you publish through the platform, or for loss of profit of your business except where caused by our intent or gross negligence.

7. Intellectual property

The platform, its software, design, and branding remain our property. You receive a non-exclusive, non-transferable right to use the service for the duration of your subscription. Your own branding, content, and data remain yours; you grant us the technical rights needed to host and display them as part of the service.

8. Changes to these Terms

We may update these Terms with effect for the future. We will notify you of material changes at least 30 days in advance by email or in the product. If you do not agree, you may cancel before the changes take effect.

9. Governing law and contact

These Terms are governed by Austrian law, excluding its conflict-of-law rules. Mandatory consumer-protection provisions of your country of residence remain unaffected. Place of jurisdiction, where permissible, is Vienna, Austria.

Questions about these Terms: hello@ourtermin.com.